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Supporting clients with a disability and complex needs
CHAPTER 1: EVALUATE AND PRIORITISE THE NEEDS OF A PERSON WITH COMPLEX SUPPORT ISSUES
EVALUATE AND PRIORITISE THE NEEDS OF A PERSON WITH COMPLEX SUPPORT ISSUES
IDENTIFY AND PRIORITISE THE NEEDS OF THE PERSON, TAKING INTO ACCOUNT THE POSSIBILITY OF CO-EXISTING ISSUES
IDENTIFY SPECIFIC PROBLEMS, ISSUES AND CHALLENGES FOR THE PERSON IN LINE WITH JOB ROLE AND ORGANISATION PROCEDURES
ANALYSE AND INTERPRET DATA, WITH ASSISTANCE FROM HEALTH PROFESSIONALS AND OTHER RELEVANT PERSONNEL
RECOGNISE THE IMPACT OF COMPLEX SUPPORT ISSUES ON THE PERSONS FAMILY
ESTABLISH PRIORITIES FOR SUPPORT WITH THE PERSON AND/OR FAMILY AND/OR CARER AND/OR RELEVANT OTHER
Assessment one
CHAPTER 2: DEVELOP AN INDIVIDUALISED PLAN TO ACHIEVE MAXIMUM QUALITY OF LIFE
2.1 UTILISE BEST PRACTICE GUIDELINES WHEN DEVELOPING STRATEGIES TO ADDRESS COMPLEX AND/OR SPECIAL NEEDS
2.2 LIAISE WITH RELEVANT EXPERTS AND/OR HEALTH PROFESSIONALS WHEN DEVELOPING INDIVIDUALISED PLANS
2.3 NEGOTIATE AND ESTABLISH GOALS WITH THE PERSON AND/OR FAMILY AND/OR CARER AND/OR RELEVANT OTHER
2.4 ACCESS AND NEGOTIATE RESOURCES IN ORDER TO DELIVER IDENTIFIED SERVICES
2.5 ACCESS COMMUNITY SUPPORT AGENCIES TO FACILITATE THE ACHIEVEMENT OF ESTABLISHED GOALS
Assessment 2
CHAPTER 3: COORDINATE THE DELIVERY OF THE INDIVIDUALISED PLAN
3.1 ENSURE SERVICES AND SUPPORT ACTIVITIES ARE UNDERTAKEN BY APPROPRIATELY SKILLED WORKERS
3.2 RECOGNISE WHEN A SERVICE AND/OR SUPPORT WORKER IS NO LONGER ABLE TO PROVIDE THE LEVEL OF SERVICE REQUIRED
3.3 SUPPORT ALL STAKEHOLDER INVOLVED IN THE SERVICE PROVISION TO UNDERSTAND THE INDIVIDUALISED PLAN AND THEIR ROLES AND RESPONSIBILITIES WITHIN THAT PLAN
Assessment 3
CHAPTER 4: COORDINATE THE MONITORING, EVALUATION AND REVIEW OF THE INDIVIDUALISED PLAN
4.1 SEEK FEEDBACK FROM ALL STAKEHOLDER WHEN EVALUATING EFFECTIVENESS OF THE INDIVIDUALISED PLAN AND RE-PRIORITISING SUPPORT NEEDS
4.2 SEEK FEEDBACK FROM THE PERSON AND/OR CARER AND/OR RELEVANT OTHER WHEN EVALUATING EFFECTIVENESS OF THE INDIVIDUALISED PLAN
4.3 SEEK ADVICE AND ASSISTANCE WHEN THE PERSON’S GOALS AND NEEDS ARE NOT BEING ACHIEVED
4.4 MAKE NECESSARY REVISIONS TO THE INDIVIDUALISED PLAN IN LINE WITH ROLE, ORGANISATION AND/OR PROGRAM GUIDELINES AND IN CONSULTATION WITH THE PERSON AND/OR FAMILY AND/OR CARER AND/OR RELEVANT OTHER
Assessment 4
3.2 RECOGNISE WHEN A SERVICE AND/OR SUPPORT WORKER IS NO LONGER ABLE TO PROVIDE THE LEVEL OF SERVICE REQUIRED
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